
I don’t disagree it’s scary that the google cloud owns so many parts of our digital assets and identity. If anything it’s lucky google hasn’t been (yet) a winner takes all victor in social media other than in amateur video via YouTube. Now $6B later, if it was able to pickup Twitter and Facebook that may well change. But that’s not what my post is about. I’m interested in one of Google’s less sexy assets, that has a small internal team but market leadership, and a potential business platform in the making; Google Reader.

Businesswise too, I’m spending a majority of my time repurposing Google Reader, and it’s related ecosystems of Google + Third Party created plugins, to enable an always up, always indexing Social Media Eco-System, that enables monitoring, syndication and conversational marketing for clients. Fact is, rather than go down the bespoke pathway, I’d rather focus on the glue, the filtering, and the actual hands-on work involved in the messy distributed, decentralised, global nature of social media. And get Google’s continual updates, as well as the venture funded startups developing around the feed based platform.

While it is very sexy to be a iPhone and to a degree a Facebook developer.. esp as the former has a way for the creator to make money.. and the latter has 200m+ members : Google Reader is the #1 RSS Reader (See Matt Cutts feed reader market share just as an example).. and it’s also part of the long term enterprise cloud that includes Google Docs, Adsense, Feedburner, Wave, and so on. I reckon Google Reader as part of a business platform for social media could be fascinating.

And there are very few businesses other than Feedly.com + Postrank.com taking advantage of it. Not that little competition is a bad thing. But the more developers, the stronger a platform, the better the economics.

The approach that seems to be working and some of the tools I’ve been combining that works well built on top of Google Reader (and some of the gaps I’d love google and its network of 3rd party developers to plug):
1. Set-Up a New Google Reader for each New Client or (vertical, niche, segment, industry, target market demographic etc) of investigation :
* Benefit : Each client has their own private log-in Social Media System + dashboard

* Required Fix : It would be great if the premium Google Docs/Business solution had a Parent/Child(ren) version of Google Reader. So like active twitter companies that might have 30 twitter accounts running… and use a 3rd party app that allows simultaneous login/dashboard to the 30 twitter accounts… it would be a dream if I had a Master Google Reader account that aggregated and dashboarded the various child accounts. It would have the wiki like Rules around what users could log into which pages/accounts etc with what authority. At moment what happens is I need to login and out of different google reader accounts.. And google only allows your computer to have one google account open at once.. so if u have gmail open, it needs to be same email username for google reader. Doh. If I could run 100 Google Reader accounts into one master account, I would have an awesome/powerful Social Media content syndication tool, as I could partition the different sources of content I’ve subscribed to, and then create various rules as to where it ended up.

2. Plugin Viral Analytics Package (Postrank Google Reader AKA AideRSS plugin) : That ranks every entry to google reader out of 10 for viral buzz, popularity, most dugg, being linkedto, etc

* Benefit : When monitoring for clients what sources, commentators, individuals, URLs matter : And what issues relevant to their brand are popping up.. PostRank is an invaluable tool. Without it, I would have raw filtered content, that is largely boolean matches, and RSS feeds.. but I wouldnt have an idea of what is getting really buzz / high reach in the blogosphere.
* Required Fix : Not that many, Postrank is a great weapon.. I hope they keep upgrading and upgrading it.. they have something none of the typical Social media monitoring systems offer - Viral analytics in near realtime at an entry/post level. However u still have that classic social media issue where it still takes a certain amount of time for an entry to get recognisable links, scores etc. So there is a slight delay.. but I’ve found within a couple hours it hits the spot : more than enough for nearly all clients. It would be better if the sorting worked better. You can currently sort into 4 or so levels of Virality : Average, Good, Great etc. The google reader postrank plugin seems buggy in doing this which is annoying. It would be great if I could have a set of spliced feeds by my google reader categories/tags : So that I could syndicate to intelligence clients or syndicate to CMS a subset of the most viral content by type of content (eg from flickr, youtube, twitter, blogs etc) or by client company, product or brand name : Or a combination eg Most Viral Tweets by Company Brand X… possibly with another level of categorisation such as Location - most popular content (eg tweets) for brand x (eg coca cola) in location x eg victoria.

3. Maximise the presentation of the data and take advantage of different filtering, conversational marketing and analytics tools for Google Reader. Feedly.com is doing some great work around extending Google Reader. While their focus is more consumer, it wouldn’t be much of a stretch to apply their solution to Enterprise Social Media Systems. I’m already doing it for starters, hehe.

* Benefit : Feedly represents Google Reader content in a more sexy magazine type format. While this may sound superficial it helps make the tool be used more by clients - both direct and agency. The way Feedly automatically grabs relevant YouTube videos, twitter messages and Flickr photosets in itself is valuable. Feedly is also much more than presentation. Over time it identifies popular/high influence sources, in this case social media commentators that u r tracking for client in Google Reader. As ultimately clients are marketers, understanding who the industry gatekeepers are that are making influential noise about a client, that is very valuable. Feedly also is excellent in so far as it integrates back into google reader (so if u share an item within feedly it still becomes part of your aggregate google reader manicured feed which u can use for syndication +/or a snapshot of important filtered posts for client to read_use) Feedly also plugs direct into twitter and friendfeed so for active conversational marketers, u can jump into conversation asap.
* Required Fix : I hope Feedly go more enterprise and really delve into analytics (they dont yet integrate Postrank from what I understand) - As well as identifying virality at the post level, if they could track over time the most influential social media commentators for the client/account : That would be very valuable. They could establish an Influence Index, that tracked the Social Media Noise made by each of the Google Reader feeds/sources. Relatedly they could graph over time the influence of each of the sources, and allow a drilling into which posts/tweets/videos/links are driving the influence trend. Again, Google Reader has a basic trends tab - which identifies useful daily data such as average number of entries for Top 40 sources - but u cant yet export this data with one click or present it in a sexy Google Finance/Trends type way. Maybe Feedly can do this… or someone… or a combination of hackers, developers, clients, agencies.. and product geeks such as myself.

4. Google itself is starting to provide more output options and widgets for Google Reader, which can be applied as Desktop Social Media Monitoring and Action Tools. But there needs to be more serious choices around the opening up of Google Reader accounts via feeds.
* Benefit : So at moment, Google reader allows the registered user to click “share” or “share + annotate” any of the entries. These shares in aggregate become a public atom feed. This is very useful as previously mentioned, it becomes a manicured aggregate set of entries which can be published to a webpage, pulled into a CMS, or delivered to client as a tailored monitoring list. (esp with accompanying PostRank score out of 10 for each entry) Further these items have a schema based on the categories which you establish in the Google Reader account. With some additional work, a developer can then slice n dice the feed according to client requirements eg Twitter entries only (assuming Twitter is a category) Or YouTube Only.. or Brand X eg Coca Cola only entries etc
* Required Fix : Unfortunately, Google Reader like Google.com search doesnt have a Twitter Search or FriendFeed advanced search and feed creation capability - where the user can specify a set of Boolean criteria from an advanced search criteria and create a feed as a result. This is so annoying. You can search a google reader account. But you cannot create a feed based on this search thus making it pretty much useless. You cannot specify recency, relevance, keywords, content types, categories, or handpick entries to create feeds from these combination of entries.

Let’s say client wants to take any matched entries from the last month of Quentin Tarantino’s Inglourious Basterds and publish those on a specific page on their website. Then on another page they want to publish under fair use of course, all the entries about another Cannes Festival Film : Coppola’s Tetro. Or Alan Ball’s True Blood Season 2 HBO vampires show which starts today.. lets say I need to generate a feed from my google reader just of the True Blood content…

I cant do this with Google Reader out of the box : And unfortunately there is too much hacking to achieve it. With some basic advanced search and feed creation features - same as Friendfeed Advanced Search (setup by ex-googlers no less) - then suddenly Google Reader really becomes a powerful CMS syndication tool… as well as a monitoring one.. I can setup a range of different rules/criteria and destinations for the matched results.. to a whole range of users across an organisation.. but at moment, I cant do this.. so either Google Reader team dose it, or one of its developers like Feedly.. or a Friendfeed starts thinking like this and extends its scope.. Dave Winer mentioned awhile back that Friendfeed could differentiate itself from Twitter and Facebook by being a more CMS like product.. I totally agree with that : Kind of like what Zemanta are doing for blogging and Navify are for Wikipedia value added content.

5. My final bolded benefit and required fix for building on top of Google Reader Social Media Eco-Systems is the absolute brilliance and non deadness of the Really Simple Syndication format. What Dave Winer created here is so awesome, but people who say RSS is dead are just plain stoopid, as it’s like saying water is dead because they prefer the taste of Coca-Cola. With each Google Reader able to take up to about 4k feeds (based on my personal RSS reader maxing out at 4k feeds and asking me to delete some to be able to add new ones) - 4k sources is more than enough per client.

And even compared to 18 months ago, there is now (even for an Australian based client in one industry segment) an absolute wealth of valuable social media content; I can grab blog feeds + search feeds, Flickr has geographic tagged + vanilla photos by feeds, YouTube has a near infinite level of feeds that can be drilled down to keyword and Client product/brands; Twitter has heavy advanced search filters that create feeds, including geographic parameters which helps for brands outside the US that may have the same names; Facebook is finally starting to open up public feeds; Friendfeed has useful influentials; And increasingly feeds can be added which analyse the analytics - What is being linked to; What is being retweeter’d; And so on. All of this thx2 Dave Winer and the handy RSS format. This is a fundamentally different approach than the Nielsen’s and large social media monitoring systems.

* Benefit : Google Reader is a feed based system. So the system becomes more valuable as more content is in an RSS format. For nearly all social media, their content is RSS Ready : Twitter, Flickr, YouTube, Blogs. Where the next level of revolution will come is when Facebook becomes open and it’s content is made available via RSS when the member opts-in to have it exported out. Given Facebook looks more like Twitter meets Friendfeed and sucks social media in - It’s inevitable that users are allowed to syndicate their content out. This will make a Google Reader Social Media EcoSystem approach even more valuable.

* Required Fix : Hopefully the Zuckerberg monster will open up sooner rather than later to feeds. And that there will be analytics feeds which become available which traverse, index and filter the Facebook cloud into a Postrank like Mean Girls popularity test. Given Facebook is about real people, and real people live and act within a one hour drive of home… there will also be alot of local marketing opportunities that this creates in social media. Especially when tied into other local social media like parts of twitter and flickr, which already index very well in Google Reader.

Having 5 or 6 times setup the above Google Reader Eco-System(s), I’m becoming fairly fast and efficient at optimising these solutions for clients. I’m constantly looking for and testing new plugins + solutions. In the last fortnight Google released it’s Google Reader Gadget as part of the Google Desktop solution. There are some very interesting tie-ins here that I’ve been testing.. I’m also interested in building some of the above glue to connecting tissue with developers who have an interest in this; The Google Reader centric Social Media EcoSystem may not be as sexy as developing for IPhone or Facebook, but the competition is far less, and the combination of Google enterprise products means long term there seems to be a substantial opportunity in the intelligence, monitoring, syndication and conversational marketing of such a platform.

Personally I find the possible products that could be built around this Platform for Social Media Optimization could be fascinating and quite differentiated from the Nielsen’s + Buzz’Metrics_Numbers_etc_Solutions : Many of which do a kickass job. What I need though is a hands on tool that actually helps me extract info I can action. Too many tools in the space display a graph, and a fake brand value impression… but dont say : Here are the 5 most influential social media commentators for your client, and here are their contact details.

Not to mention with social media splintering… the way to deal with YouTube, Twitter, Blogs, Flickr etc is different (in terms of analytics monitored, the way each content type is presented etc… but the beauty of RSS is it’s a solidifying element.. and with Google Reader alot of the heavy boring work - that you dont want to build or maintain Google does.. then when u plugin tools like Feedly and Postrank.. as well as Google’s Desktop and Reader Gadget.. u can concentrate on ensuring The Universe of what is being monitored is comprehensive/up2date.. and then focus on the filtering algorithms, the slicing and dicing… the scoring and identification of social media commentators.. as well as the hands on of contacting these people, writing a tailored email.. calling them up… meeting them.. with the money saved on the back end and bespoke solutions.. or the exhorbitant monthly licensing fees for nonactionable graphs.. u can spend money on sexy client unique algorithms +/or real life relationship building…

Cant Wait to get My Supra TK Society Patent Grey, photos via PrimitiveShoes.com - Click to visit and drool.



That said.. if u dont want to do anything but u want the above done.. well that’s my sales pitch.I’m keen to spend the majority of my time working on the above projects so I can get some economies of scale and become a specialist in Social Media Optimization. Rather than work for 5 clients on 5 different projects. I’d rather work on 5 clients doing projects across the same value chain, even if some are social media intelligence, others interested in syndicating parts of the blogosphere under fair use, and others in acquiring customers, and getting traffic via social networks. The type of commitment setting up such a system entails that I personally work on is :

* Typically setting up a Full Blown Social Media EcoSystem via Google Reader and plugins is (up to) 5 days work.
* Then ongoing for keeping feed sources and plugins up to date, with additions and deletions, plus normal customer queries is half a day a week.
* If there u also want the monitoring for client names, products, brands, competitors, trends etc : that usually adds another half day per week. To get hands on, where monitoring is only the starting point and there is a new website, product/brand launch.. and the aim is to convert clicks, traffic and sales etc - add another half day a week : If you get the drift.
Still add that up at a very cost effective much lower than agency/consultant hourly/daily rate (with volume/longer term time discounts) it’s far more cost effective, and much more value creation than the standard Social Media Buzz Monitoring by the TV ratings or Bespoke software systems. Namely because by using open source, free, and freemium software (most of which is free, none of which costs more than $100 per month) - there is a whole technology/software/licensing cost line item that doesnt exist.

If u get my drift. redbarren at gmail dot com if u want to ping me… Always happy to prepare a tailored real demo for real prospects.. so u can compare the apples and oranges….
